![]() ![]() That failure has attracted the attention of Congress. We've had clear skies in the United States for several days now, more or less, and Southwest is the only airline that is failing so spectacularly here." "At this point, we can very safely say that this is no longer a weather-related disturbance. "In short, everything possible has gone wrong for Southwest, including some problems of their own making," says Kyle Potter, executive editor of Thrifty Traveler, a travel website. Most important is an outdated computer system for crew scheduling that turned what would have been simply a challenging storm into a full-scale meltdown. I think it’s going to take a lot of work to regain that trust in their systems among their employees and among their customers,” Joshua Verde, a Houston-based Aviation expert, said Tuesday.Weather Buffalo tries to clear the roads after the Christmas weekend's deadly winter stormĪnalysts say Southwest's problems are the result of a confluence of events - not just the severe weather, but staff shortages caused by the COVID-19 pandemic, as well as employees out sick with influenza and respiratory syncytial virus (RSV). ![]() ![]() We appreciate the patience of our Customers and Employees during this morning’s brief disruption.” We ask that travelers use to check flight status or visit a Southwest Airlines Customer Service Agent at the airport for assistance with travel needs. Southwest Teams worked quickly to minimize flight disruptions. “Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost. Southwest’s public relations team said the airline resumed operations after temporarily pausing flight activity “to work through data connection issues resulting from a firewall failure.” “Earlier this morning, Southwest requested that FAA pause Southwest departures due to an internal technical issue at Southwest.” “Southwest Airlines pause on departures has been fully canceled,” the FAA said in a statement. The Federal Aviation Administration said the airline requested the pause in departures due to an “internal technical issue” and added that the ground stop had ended. “We have had to implement a ground stop as a result of intermittent issues that were experienced, and we should hopefully be resuming our operation as soon as possible,” the spokesperson, identified on Twitter as Katy, wrote. “When I book my own travel, I’m not doing this again,” Jacky Frawner, a delayed Southwest Airlines passenger at Hobby Airport, said.Īnother spokesperson told a Twitter user that the airline implemented a ground stop as a result of “intermittent issues.” CST, more than 1,500 flights, or 36% of Southwest’s schedule, were delayed, according to the flight-tracking site FlightAware. “We apologize for any inconvenience this may cause, but we’re hoping to get everyone going ASAP,” the spokesperson, identified on Twitter as Jeni, said.Īs of 10:06 a.m. “As a result of the intermittent technology issues that we experienced, we should hopefully be resuming our operation as soon as possible,” a representative for Southwest wrote in response to a Twitter user’s complaint of a “nationwide grounding.” were delayed Tuesday morning as Southwest Airlines struggled with “intermittent technology issues.” HOUSTON – Hundreds of flights across the U.S. ![]()
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